1. How can an order be placed?
Steps of the furniture buying process:
   •  Browse the catalogue;
   •  Choose products or complete package;
   •  Submit and discuss with our assistants;
   •  Agree the delivery date and contract.
                < full information >

2. How can I check on order status?
To check on your order send us an e-mail  Monday to Saturday 10:00 AM - 05:00 PM (GMT +02:00).

3. What are the additional discounts available?
We give discounts on all orders.
The following discounts apart from the discounts above are available:
- 5% discount for "Full Pre-Payment".
You can use this option if you decide to fully pay in advance for your furniture (compared to our standard 50% deposit).
- 3% discount for "Early Ordering".
You can use this option if you want your furniture to be fully installed within 60 days after paying the deposit (rather than within 30 days as our standard delivery time).
- 5% "Multiple units / Returning client" discount.
You can use this option if you are ordering MORE than ONE unit or if you have already used our service (returning client).
 
For orders with execution time scale less than 20 days there are no discounts available.

4. Is VAT included in the price?
Yes, all prices include VAT.

5. What types of payment are accepted?
A 50% deposit payment is required for all wooden and upholstered furniture. For all other products the deposit payment is equal on the full price of the product. Deposit payment is payable by bank-to-bank wire transfer.
The second half is C.O.D (Collect on Delivery) payable. If the customer is not in presence to provide the C.O.D payment then we accept the final payment to be again by bank-to-bank wire transfer. We accept a 100% C.O.D payment when it amount is no bigger than 500,00 Euro . All payments are processed after the conclusion of legal order contract with us in accordance to the Bulgarian laws.

6. Is assembly available?
Yes, every item of your order will be carefully taken into your house, assembled, placed where you prefer, and any packaging material will be removed. Our representative will be supervising this process. You will not be charged for this service.

7. Is measuring available?
Yes, measuring is free of charge. Subject of measuring are all purchases for kitchens, curtains and made-to-measure products. For measuring we need the exact address of the property and it type, also, information about name of town/city, village, resort and etc. where our representatives should go, street number or name of the complex, block/ building number, entrance number, floor, apartment number. You can provide all this details with simple e- mail to us or by using the contact form.

8. Do you offer furniture packages?
Yes, we offer furniture packages for all types of properties. To receive more information about our furniture packages you can visit the “Furniture packages” section on our website. The furniture packages that we offer are subject of particular change in accordance to the requirements of each customer. All furniture models and products in the furniture packages, their colors and quantity can be changed according to the customer’s wishes. The price of the furniture package depends on the number of the bedrooms at your property and your personal ideas.

9. Can I get an invoice for my order?
Yes. Please email to sales@topfurnish.com quoting your name, or company name and details (if you want invoice for your Bulgarian company) and we will post an invoice to your billing address.

10. Do I need a password or registration to shop at your site?
No, you can order without a password. Neither a registration is required. You will be prompted to fill your contact information and some delivery details before proceeding your order. That's it.

11. Can I return a product after it is delivered? What is the Warranty policy?
No, you can only return a product at the time of the delivery or prior to delivery. All shipments are inspected before leaving our warehouse. Our shop warrants all of our products to be free from defects in material and workmanship at delivery .
Only in the event that something is damaged during transit or manufactured defective, we will accept any merchandise for replacement, but we must be notified as soon as you receive your merchandise. Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.

12. How long will it take to receive the ordered products?
Shipping times vary depending on the manufacturer and the kind of furniture you have ordered. The delivery times are quoted for all our products on the product page. Ready to assemble furniture and all articles in stock are delivered fast, 7 to 20 days. Furniture that is made to order (upholstery furniture for example) takes longer, up to 30 days.

13. Do you deliver international orders?
No, we deliver only to addresses within Bulgaria .

14. How much does delivery cost?
For all other cases a delivery fee will apply depending on the proximity of the desired delivery destination to Sofia.

15. How are the orders delivered?
All orders are delivered by our own trucks which you can easily recognize by the company logo stickers available. The whole process is supervised by our representative. Please, make sure every piece of furniture is not damaged (and no other defect occur) at delivery. If so, please report to our representative. Small items may be shipped by common carrier if preliminary agreement with the customer is in existence.

16. Is delivery by a particular date possible?
Yes, delivery by a particular date is possible. We can even arrange an approximate hour or part of the day that is convenient for you. No additional charge will apply for this service.

17. Do you offer inside delivery or assembly?
Yes, in all cases your furniture will be carefully taken inside your home and assembled/mounted by professionals. The process will be supervised by our representative. This service won’t cost you any additional payment than the payments agreed with you beforehand and stated in the Order contract.

18. What happens if something arrives damaged?
We strive to carry quality brands and deliver your new furniture in perfect condition. But if you receive your furniture with any obvious damage on it, please report the damage to our representative at the time of the delivery and we will replace the pieces you need as soon as possible.

19. Can I cancel my order or return products?
If an order or separate products are cancelled by the buyer which has previously been accepted by TOPFURNISH then a full refund of any money will be made with the following exceptions:
- any design or survey costs including transport will be deducted from the refund;
- any delivery costs will be deducted from the refund;
- all made to measure items i.e. suites, kitchens, fitted wardrobes which cannot be cancelled will be charged at 70% of their purchase price.
The cancellation of an order or separate products must be made in 3 weeks period before the delivery date stated in the contract. The above clause does not mean that it is impossible to change an order or add additional items but it may mean that there are additional charges for delivery, labour, materials or other expenses that have been incurred. Such charges will be itemised and discussed with the buyer. If the buyer wants to cancel separate product after the delivery and installation are done the buyer will be charged at 50% of the purchase price of the product. Any refund to the buyer will be issued in the same manner as they were received.

20. What are the legal requirements an order to be processed?
The furniture order is processed in consequence of conclusion of legal Furniture order contract with our customers according to the Bulgarian laws. The Furniture order contract settle the relation between each customer as an ordering person and us TOPFURNISH as an executor. We, TOPFURNISH confirm that the Furniture order contract is made to protect the customers. To confirm the conclusion of the Furniture order contract the customer as ordering person have to sign and return back the signed copy of the contract to us. The order contract will be sent to our customers by e- mail or handed in to the ordering person or an attorney on place - at our office or at the delivery place. There are three ways the contract to be signed and returned to us:
the ordering person to sign the contract and the Acceptance protocol on place (at our office or at the delivery place), if in presence in Bulgaria;
an attorney of the ordering person to sign the contract and the Acceptance protocol on place (at our office or at the delivery place);
the ordering person when receive the contract by e-mail to print it, sign it and scan it in A4 format and send it to us by e-mail below or fax it to us on the following fax number +359 915 5006

If you have more questions please ask us here, we will be glad serve you. 

Best regards - the TOPFURNISH team